Unsuccessful Card Payments
Debit and credit card payments can be unsuccessful for a number of reasons. If an error message appears on your screen after you try to pay, or if we confirm your payment has not been successful, then you have not been charged.
Single Order Payment Exceed 3,800 USD
Due to credit card payment collection agency's regulation, Cyrusher.com per order or single order payment should not exceed 3,800 USD,otherwise, your payment will be rejected by the system.
If you want to purchase more than 3,800 USD items by one single order, such as buying 2 Cyrusher XF800 ebikes at one time, we highly recommend you to split the order into 2 orders or even more.
Payment Declined - By Your Bank
The most common reason for an unsuccessful card payment is that your bank has declined it. This means they have sent a 'Do Not Honour' response to Cyrusher Cycling (Shenzhen Cyrusher Technology Co.,Ltd) ,due to the oversea large amount transaction.
It's normal for them to stop a payment that they might perceive to be unusually large or to a new and unknown recipient - just in case.
The best way to resolve this is to give your bank a quick call, let them know it is you making this payment and that Cyrusher Cycling (Shenzhen Cyrusher Technology Co.,Ltd). is a trusted recipient. Once they've confirmed this, your next attempt should be successful.
3D Secure Verification Issue
Because we use 3D Secure credit card payment method to ensure your credit card and shopping security. It means that you will receive one-time password with registered bank mobile phones number and emails for authentication.
For more about 3D Secure Verification Issue https://en.wikipedia.org/wiki/3-D_Secure
If your card is flagged as not 3D Secure, or if you're having issues with the 3D Secure data not being accepted(Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.
Or This may occur if
***The customer closes the browser when he / she is required to enter 3D authentication information
at issuer bank webpage; or
***The customer cannot access 3D authentication page of issuer bank due to various reasons, e.g.
If the issue persists, you can always make a bank transfer to us instead (if possible) , use an alternative card or just change to pay by Paypal.
Some anti-virus or firewall software can affect your card payment. With anti-virus software, please add Cyrusher Cycling (Shenzhen Cyrusher Technology Co.,Ltd). to the list of "safe merchants". Please also make sure that any anti'virus or firewall software that you have installed will allow pop ups.
Your bank might also stop your card payment if there isn't enough money in your account or if you have a per-transaction limit. They could also be treating your payment as 'cash withdrawal'.
Though card limits vary from card to card and from bank to bank, per-transactions limits in many southern European countries (France especially) can be as low as €300 - €500.
Other banks may treat card payments cash withdrawal, meaning your cash withdrawal limit will apply.
To find out more or to adjust your limits, please get in touch with your bank. It can take some time for the changes to take effect, so we recommend paying by bank transfer,Paypalor setting up a smaller transfer in the meantime.
Payment Declined By Cyrusher Cycling
In order to protect you from potentially fraudulent activity, we can also deny your payment. This is often because your card has been issued in a country which we do not currently support.
If this is the case, you'll need to use an alternative payment method - either a bank transfer, a different card or Paypal.
In the majority of cases, card payments are unsuccessful due to one of the four reasons above. If you see a more generic error message, the best option is to try an alternative payment method such as Paypal or bank transfer (if possible).
If you still have problem for the payment,please contact us for more information and help.